Refund Policy
At Mogo Emporium, customer satisfaction is our priority. We have established the following refund policy to ensure a fair process for all refund requests.
Eligibility for Refunds
Refunds will be issued under the following circumstances:
- Failure to Deliver on Time: If we are unable to complete your order within the promised timeframe.
- Operational Errors: Refunds will be granted if the issue arises due to our operational failure.
Note: Refunds are not provided for customer-requested cancellations without errors on our part. Instead, we may offer vouchers for future purchases.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email contact@mogoemporium.com or use our 24/7 Live Chat to submit your refund request.
- Order Review: Upon receiving your request, our team will promptly review your order details to verify eligibility.
- Processing Time: Refund times may vary depending on the payment method:
- PayPal: Funds will be returned to your PayPal account within 24 hours.
- Other Payment Methods: Processing times may vary and will be communicated to you during the refund process.
Refund Forms
Refunds will be processed as follows based on the nature of the issue:
- Non-Delivery:
- Full Refund: If the product or service is not delivered as agreed.
- Partial Delivery:
- Partial Refund: A refund will be issued for the undelivered portion of the order.
- Voucher Exchange:
- If you prefer not to receive a refund, you may opt to exchange the refund amount for a voucher, which can be used for future orders.
Important Notes
- Refund requests classified as high-risk due to mismatched customer and bank data will be flagged and reviewed carefully before processing.
- Refunds will not be provided for cancellations initiated by the customer unless the issue was caused by an error on our part.
Tips for Refund Requests
To expedite the refund process:
- Provide accurate details when submitting your request (e.g., order number, contact information).
- Clearly state the reason for your refund request to help us resolve your issue efficiently.
If you have additional questions or concerns, feel free to contact us at contact@mogoemporium.com or via our 24/7 Live Chat.